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Business Manners Apply to Interviewers as Well as Applicants
by Lydia Ramsey
Published on this site: April 28th, 2006 - See
more articles from this month
Today's job applicants are encountering a lack of courtesy
that is all too common. Businesses are flooded with applicants
for every opening and many are showing a lack of respect for
job seekers by failing to respond to their applications.
Most employers request resumes and other documentation be
sent by e-mail. Occasionally they use the old-fashioned method-the
anonymous post office box. The huge volume of applications
makes it seem difficult to respond personally to each one.
However, the technology is there to reply to all.
Most e-mail programs have the ability to send an automatic
response letting applicants know that their information has
been received and how and when they will be notified of an
interview or the lack of one. If the application is handled
through postal mail, a generic letter can be generated and
sent out with the same details. There is no excuse for leaving
applicants in the dark.
Following an interview, employers continue their thoughtlessness.
Applicants are told they will be contacted within a certain
time, but it never happens. With the search narrowed, the
number of calls or letters should be manageable. People who
reach this level in the interview process deserve a follow-up.
They need to know if the position has been filled or if the
process is continuing.
Consider it public relations for the organization. The person
who applies for the job and is treated shabbily by an organization
has friends and acquaintances whom they are likely to tell.
Furthermore, that applicant may one day be an influential businessperson with a long memory when it comes
to choosing business connections.
Job seekers are customers, too, and should receive the same
level of customer service as everyone else.
Lydia Ramsey is a business etiquette expert, professional
speaker, corporate trainer and author of Manners that Sell
-Adding the Polish that Builds Profits. For more information
about her no cost e-zine, her programs, products and services,
e-mail her at [email protected]m
or visit her web site http://www.mannersthatsell.com
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