When a Customer Only Sends Half of Their Payment
by V. Raposo
Published on this site: February 6th, 2006 - See
more articles from this month
When a customer only sends you half of their payment do I
mean they're sending you half of the total payment? No, I
mean something different. Half of a payment is the full payment
itself, and the other half is the Item Number of the auction.
When you're selling on eBay the Item Number is just as important
as the actual payment itself, sometimes even more. When you
receive the payment you need to be able to locate the item
that this person is sending the payment for. If you don't
have the item number, you'll be looking a long time, especially
if you have hundreds of items posted.
So when you're sending out your Winning Bidder Notification,
make sure that you make it very clear that the person sends
the Item Number with payment. I even go as far as to tell
them, just to send the payment and write the item number down
on the check.
It's not really needed for them to send all the printouts
of the auction with their payment. I guess it's ok to send
the paperwork but what happens if the money order is separated
from that paperwork?
Then you're stuck looking for the paperwork, not a fun situation.
With each and every transaction, impress upon your customer
to write the item number down on their check or money order.
So why wouldn't you ask them to send their email address
too? The reason I don't tell you to do this is because alot
of people will have their email address they used to register
with eBay and use a different email address to communicate
with you. Which can be very frustrating. Why? Because you
get access to only their eBay email address, and if you do
a search with the email they're using, you won't find the
auction.
Be sure to tell your customers to always include the Item
Number of the auction with their payment. It will save you
a lot of headaches.
Vera Raposo has been making a living with online auctions
since 1997. With thousands of completed auctions under her
belt, Vera is now sharing some of her best auction strategies
in a free 90-minute interview at
http://www.auctionstrategists.com/special
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