Dealing with Deadbeats
by Jim Finucan
Published on this site: August 18th, 2005 - See
more articles from this month
A deadbeat is someone who feels no regret about sticking someone
else with a bill. He can bounce checks, hang up on a collector
and then pick up his TV remote without a bit of concern for
the person or company he just stiffed. He can take your advice,
go get a consolidation loan - and then spend the money on
a big screen HDTV.
There are a lot of people in this unhappy category and sooner
or later you're going to find one of them at the other end
of your collections call.
Even though you're likely to view this attitude with great
distaste you have to try and find at least one thing to like
about the person you've classified as a deadbeat. The ability
to uncover that one likeable quality isn't easy to develop
but with practice it can be done. Work at trying to find likeable
qualities in people you meet outside of your collections work.
That will give you many additional opportunities to practice.
When you do find that something, the debtor will sense it
through your choice of words and tone of voice and, as a result,
will become easier to work with.
It's important not to come across as being judgmental. When
you judge others you put yourself above them. People need
to feel that you are working with them on their level
Jim Finucan knows all about the dances, dodges and
delays debtors will try to pull. Let Jim show you how to double
or even triple the money you collect from your accounts receivable.
Check out his unique collections manual "Past Due."
For more information visit: http://www.tiare.com/pastdue.htm
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